Termination by the Client
1. Notice Period: You may terminate the Agreement by providing ninety (90) days written notice if we fail to fulfill any material obligation under this Agreement and do not rectify such failure within thirty (30) days of receiving your written notice. This also applies if we breach any material term and do not remedy it within thirty (30) days or if we terminate or suspend our business operations without a permitted assignee.
2. Cancellation of Orders: Orders may not be canceled unless agreed in writing at our absolute discretion. Once the manufacturer or supplier has dispatched the relevant goods, cancellation is not possible. Despatch often occurs the same day as the order is placed.
Termination by the Provider
1. Notice Period: We may terminate the Agreement upon ninety (90) days written notice to you.
Return/Cancellation Fees
1. Return/Cancellation Fees: We may charge a fee to cover administrative costs for processing returns, refunds, or order cancellations. This fee may be deducted from any refund due to you.
2. Restocking Fees: If you return an item or cancel an order, a restocking fee may apply. Approval from the distributor is required for the stock to be returnable before issuing a refund, as not all products can be returned.
Refunds and Final Payments
1. Refunds: Any fees, including return/cancellation fees, may be deducted from the refund amount due to you.
2. Early Termination: Should you wish to terminate the Agreement before the end of the committed term, you agree to pay all remaining payments until the end of the commitment term.
Assistance with Termination
1. Orderly Termination: If either party terminates the Agreement, we will assist in the orderly termination of services, including the transfer of services to another designated provider. You agree to pay for such assistance at our normal rates.
This policy ensures both parties understand their rights and obligations regarding the cancellation and termination of services, maintaining clarity and fairness in business operations.
